Shipping & Delivery
- Shipping Destinations & Warehouses
We ship worldwide using a combination of local warehouses and international fulfillment centers.
To ensure faster delivery, we operate local warehouses in the following regions:
- 🇺🇸 United States
- 🇲🇾 Malaysia
- 🇹🇭 Thailand
- 🇵🇭 Philippines
- cn China
We offer free standard shipping on all orders with no minimum purchase required, to all our local warehouse regions (United States, Malaysia, Thailand, Philippines, China). For other international destinations, free shipping applies to orders over $100, with affordable flat-rate shipping for smaller orders.
- Processing & Transit Time
Orders are typically processed within 1–3 business days after payment confirmation.
Please note that processing time may be slightly extended during peak seasons, promotions, or holidays.
Estimated delivery times vary by destination and shipping method:
- Local warehouse shipments: approximately 3–7 business days
- International shipments: approximately 7–15 business days
Delivery times are estimates and may be affected by customs clearance, weather conditions, or carrier delays.
- Tracking Information
Once your order has been shipped, a tracking number will be provided via email.
Tracking updates may take up to 24–48 hours to appear after dispatch, depending on the carrier.
Orders placed on weekends or public holidays will be processed on the next business day.
- Duties, Taxes & Customs
We recommend checking your destination country’s customs regulations before placing your order to understand any potential charges.
Returns & Exchanges
- RETURNS & EXCHANGES POLICY
At GMZGZN, we are committed to delivering high-quality, durable luggage products and a seamless customer experience for our global customers. We offer a 7-Day No Reason Return & Exchange policy for all orders, in compliance with international consumer protection regulations. This policy applies to all purchases made through our official website, and governs the terms and conditions for returns, exchanges, and refunds. By placing an order with us, you acknowledge and agree to the terms of this policy.
- 7-Day No Reason Return & Refund Eligibility
To be eligible for our 7-Day No Reason Return & Exchange, your request must meet the following requirements:
1. Your return or exchange request must be submitted to our customer support team within 7 calendar days of the delivery date of your order.
2. The luggage item must be in unused, brand-new condition, with no signs of wear, scuffs, scratches, dents, or damage from use.
3. All original packaging, tags, labels, and accessories must be included and in their original, intact condition.
4. The item must not have been altered, customized, or damaged by the customer.
- Non-Eligible Returns & Exceptions
We reserve the right to refuse returns or exchanges that do not meet the above eligibility requirements, including:
1. Return requests submitted after the 7-day window from delivery.
2. Items that show signs of use, wear, damage, or alteration by the customer.
3. Items returned without original packaging, tags, or included accessories.
4. Personalized or custom-made items, unless they arrive defective or damaged.
5. Items purchased during clearance, final sale, or promotional events marked as non-returnable.
6. Gift cards or digital products, which are non-refundable after purchase.
- Return & Refund Process
To initiate a return or exchange, please follow these steps:
1. Contact our customer support team via our official Contact Us page within 7 days of delivery, with your order number, photos of the item (if applicable), and the reason for your return.
2. Our support team will review your request and respond within 24-48 business hours with approval and detailed return shipping instructions.
3. Securely package the item with all original contents, and ship it to the return address provided by our team.
4. Once we receive and inspect the returned item, we will confirm the status of your return within 3 business days.
- Refund & Exchange Details
1. Refunds: For approved returns, we will process a full refund of the item purchase price to your original payment method within 3-5 business days after inspection. Original shipping fees are non-refundable for no-reason returns. Refund processing times may vary depending on your payment provider, typically taking 5-10 business days to reflect in your account.
2. Exchanges: For approved exchanges, we will ship your replacement item once we receive and inspect the returned product. If the replacement item has a different price, we will arrange for additional payment or a partial refund accordingly.
- Shipping Cost Responsibility
1. We will cover all return and replacement shipping costs for returns due to: product defects, manufacturing issues, shipping damage, incorrect items sent, or our error.
2. For 7-Day No Reason returns and exchanges, the customer is responsible for all return shipping fees, as well as any additional shipping fees for the replacement item. We are not responsible for lost or damaged items during return shipping.
- Damaged or Defective Items
If your luggage arrives damaged, defective, or incorrect, please contact our customer support team within 48 hours of delivery, with your order number and clear photos of the issue. We will review your request immediately, and arrange for a full refund, free replacement, or complimentary repair, at no additional cost to you.
- Policy Updates & Contact Information
We reserve the right to update or modify this Returns & Exchanges Policy at any time, with changes effective immediately upon posting on this page. For any questions about this policy, to initiate a return, or for support with your order, please contact our customer service team via our official Contact Us page.
Faq
We ship from local warehouses in the following countries:
- 🇺🇸 United States
- 🇲🇾 Malaysia
- 🇹🇭 Thailand
- 🇵🇭 Philippines
- cn China
Orders from local warehouses usually arrive within 2–5 business days.
For other countries, we offer free worldwide shipping with delivery time of 7–25 days.
Yes. We provide free worldwide shipping on all orders.
No minimum order quantity is required.
Local warehouse orders: 2–5 business days
International shipping: 7–25 days
Yes. We support returns or exchanges within 30 days after you receive the product.
Returned items must be unused, in original condition, and include all original packaging and accessories.
If your product arrives with a manufacturing defect or damage, please contact us within 48 hours after delivery and provide photos or videos
We will arrange a replacement, repair, or refund based on the situation.
Yes. All our luggage products include a 1-year warranty covering manufacturing defects, including issues with wheels, handles, or zippers.
The warranty does not cover normal wear and tear or damage caused by airline handling or misuse.
Yes. Some models are designed to meet standard airline carry-on size requirements.
Please check the product specifications on each product page before ordering.
Yes. We welcome wholesale, bulk orders, and distributors.
OEM / ODM customization such as logo, color, and packaging is also available.
Please contact us directly for wholesale pricing
Yes. Customization is available for bulk orders.
Minimum order quantity may apply depending on the model and customization requirements.
Once your order is shipped, you will receive a tracking number by email or WhatsApp.
You can track your shipment online using the provided tracking link.
We accept secure online payments through:
- Credit & Debit Cards
- PayPal
All payments are processed through encrypted and secure payment gateways.
You can reach our customer support team via:
- WhatsApp: +86 150 7065 8730
- Phone: +86 178 7965 1707
Our team usually responds within 24 business hours.
