Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

🔄 1.30-Day Return & Exchange Policy

We support returns and exchanges within 30 days after receiving your order.

Return conditions:

• Product is unused and in original condition
• No scratches, cracks, dents, or signs of use
• Original packaging, accessories, tags, and labels are intact
• Product is not damaged due to improper use

Once approved, we will guide you through the return or exchange process.

❌ 2. Non-Returnable Situations

Returns or exchanges will not be accepted under the following conditions:

• Product has been used, damaged, or shows obvious wear

• Damage caused by airline handling, improper use, or external force

• Missing original packaging or accessories

• Customized or personalized products (OEM / logo / special color)

• Return request submitted after 30 days from delivery

📦 3. Return Process

To request a return or exchange, please follow these steps:

• Contact our customer service team first

• Provide your order number and clear photos or videos of the product

• Wait for return approval and instructions

• Send the product back according to the provided return address

⚠️ Do not return the product without authorization, otherwise the package may be rejected.

💰 4. Refund & Exchange Details

• After receiving and inspecting the returned item, we will process your request within 3–7 business days

• Refunds will be issued to the original payment method

• Exchange items will be shipped after confirmation

Shipping fee responsibility:

• Quality issue: Seller covers return or replacement shipping

• Non-quality issue (customer preference): Buyer covers return shipping

🛠️ 5. 1-Year Warranty Policy

• All luggage products come with a 1-year warranty from the date of purchase.

Warranty Covers:

• Manufacturing defects

• Zippers, handles, wheels caused by quality issues

• Warranty Does NOT Cover:

• Normal wear and tear

• Airline or transportation damage

• Damage caused by misuse or overloading

• We will provide repair, replacement parts, or product replacement depending on the situation.

🚚 6. Shipping & Local Warehouse Support

• If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

• Local warehouse delivery (USA / Malaysia / Thailand / Philippines):Estimated delivery time: 2–5 business days

• Global free shipping:Estimated delivery time: 7–25 days

📞 7. Customer Support Contact

If you have any questions regarding returns or after-sales service, please contact us:

• WhatsApp: +86 150 7065 8730

• Phone: +86 178 7965 1707

• Our support team will respond within 24 business hours.

🤝 8. Our Commitment

We aim to build long-term trust with our customers by offering:

• Reliable product quality

• Clear return policies

• Fast response and responsible service

• Thank you for choosing our luggage products.

Contact us at {email} for questions related to refunds and returns.