1.Where do you ship from?

We ship from local warehouses in the following countries:

• 🇺🇸 United States
• 🇲🇾 Malaysia
• 🇹🇭 Thailand
• 🇵🇭 Philippines
• cn China

Orders from local warehouses usually arrive within 2–5 business days.
For other countries, we offer free worldwide shipping with delivery time of 7–25 days.

2.Do you offer free shipping?

Yes. We provide free worldwide shipping on all orders.

No minimum order quantity is required.

3.How long will it take to receive my order?

Local warehouse orders: 2–5 business days
International shipping: 7–25 days

4.Can I return or exchange my suitcase?

Yes. We support returns or exchanges within 30 days after you receive the product.

Returned items must be unused, in original condition, and include all original packaging and accessories.

5.What if the suitcase arrives damaged or defective?

If your product arrives with a manufacturing defect or damage, please contact us within 48 hours after delivery and provide photos or videos

We will arrange a replacement, repair, or refund based on the situation.

6.Do your products come with a warranty?

Yes. All our luggage products include a 1-year warranty covering manufacturing defects, including issues with wheels, handles, or zippers.

The warranty does not cover normal wear and tear or damage caused by airline handling or misuse.

7.Are your suitcases suitable for carry-on?

Yes. Some models are designed to meet standard airline carry-on size requirements.
Please check the product specifications on each product page before ordering.

8.Do you offer wholesale or bulk orders?

Yes. We welcome wholesale, bulk orders, and distributors.

OEM / ODM customization such as logo, color, and packaging is also available.

Please contact us directly for wholesale pricing

9.Can I customize the suitcase with my logo?

Yes. Customization is available for bulk orders.
Minimum order quantity may apply depending on the model and customization requirements.

10.How can I track my order?

Once your order is shipped, you will receive a tracking number by email or WhatsApp.
You can track your shipment online using the provided tracking link.

11.What payment methods do you accept?

We accept secure online payments through:

• Credit & Debit Cards
• PayPal

All payments are processed through encrypted and secure payment gateways.

12.How can I contact customer support?

You can reach our customer support team via:

• WhatsApp: +86 150 7065 8730
• Phone: +86 178 7965 1707

Our team usually responds within 24 business hours.